JustHunterFans.com - Customer Service

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(800) 447-5240
Mon-Fri 9-5 CST


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Thank you for visiting JustHunterFans.com. We are an authorized retailer of quality Hunter Fan products. We carry the complete Hunter Fan line and with over 25 years experience in the industry you can order with confidence.

Please Note: For warranty, parts, or technical assistance on your Hunter Fan product please go to the Hunter Fan Company website at http://www.hunterfan.com/pages/contact_us_form.php.

Sales/Order Status: 800-447-5240 or 713-212-7719
Warranty/Parts: 888-830-1326
Fax: 713-627-8909
Hours of Operation
Monday - Friday 9AM - 5PM CST

SALES/CUSTOMER SERVICE INQUIRY
Please send us your questions, comments, or suggestions by completing the form below.

Corporate Information
JustHunterFans.com
(A Lighting Unlimited Company)
4211 Richmond Ave.
Houston, TX 77027

Shipping Policy

General Shipping Policy
JustHunterFans.com ships to locations within the lower 48 states via UPS Ground or Fedex Ground. All orders over $1500 will not be charged a Shipping & Handling fee. Orders under $1500 will be charged a Shipping & Handling fee which helps cover our shipping, order handling, systems and overhead costs.

In stock fans are shipped out from our warehouse within 1-2 business days (excluding weekends and holidays). Special order items generally ship within 3-4 weeks. Please contact us prior to placing your order to confirm lead times for each item.

Orders to Alaska, Hawaii, and outside the U.S.
For order to Alaska, Hawaii, and outside the U.S., please contact us to check if we can ship to your area and for shipping costs.

Next Day or 2nd Day Shipping
Unless otherwise specified, your order will be shipped via UPS Ground or Fedex Ground. If you would like to recieve your order faster, we can ship your order using Next Day or 2nd Day services. Please contact us prior to your order to check on availability of your item(s) and to receive additional shipping costs.

Return Policy

Orders may be returned within 30 days of date of receipt. All returns must be accompanied by a sales receipt and an RGA number. A nominal 15% restocking fee will be charged on all returned items. Returned products must not have been installed and be in original condition with original carton and packaging. If an item has been installed or is not in original condition with all original packaging, it will not be accepted. Customers are responsible for all shipping charges back to us on returned items.
RETURN AUTHORIZATION

Returns will be accepted only with a valid RGA (Return Goods Authorization) number. RGA numbers may be requested via email.
Please place a tracking number on your returned item, this will help track your item during shipment and arrival.

The following information needs to be provided:

Name & Address
Order Number
Item(s) to be returned
Reason for return

Once a valid RGA number is received, this number must be clearly written on the outside of all packages to be returned. Packages without a valid RGA number referenced on the outside of the box will be not be opened and will be returned to the shipper.

Returned items should be sent to the following address:

JustHunterFans.com
ATTN: Returns Dept - RGA. <enter your RGA number>
4215 Richmond Ave.
Houston, TX 77027

Customers are responsible for all shipping charges back to us on returned items.
An item that is returned within one year of purchase for being defective will be repaired or replaced.
Please inspect your merchandise immediately and carefully upon receipt. Any damaged merchandise received must be reported to JustHunterFans.com within 24 hours of receipt. Customer bears full responsibility for any damages not reported within this 24 hour period.
We recommend hiring a qualified electrician to install your ceiling fan and controls. JustHunterFans.com is not responsible for any damages or defects due to faulty installation.
We will credit your original credit card account used to purchase returned item(s) for the original amount paid minus any shipping & handling charges and a 20% restocking fee once the return is processed and completed.

Order Status

You can check your order status online by clicking here or you can email us with your order number and we will update you of your order status via email.

100% Safe Shopping

Nothing is more important to us than keeping our customers personal and financial information secure.

We use the latest encryption technology to keep your personal information safe. We use Secure Sockets Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window when you proceed to checkout. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you ahve accessed a secure server, the first characters of the site's address should change from "http" to "https". All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. If you prefer not to send your credit card information over the internet, you can call us 713-212-7719 and we can take your order over the phone.

Privacy

We will never share or compromise your personal or financial information. This is our promise to you. In the age of identity theft, spam, adware, and spyware, we are a 100% secure web site and follow the utmost and stringent rules and regulations to ensure that your information is never sold, compromised or at risk.

Web Site Errors

Due to the variety of manufacturers and quantity of products offered on JustHunterFans.com, on occasion our site may list an incorrect price or included feature. In the event an error does occur JustHunterFans.com will make every effort to contact the customer before the order is shipped. At which time the customer will have the option of placing the order with the corrected information.

Order Status

You can check your order status online by clicking here or you can email us with your order number and we will update you of your order status via email.